Company Background
The premiere frozen donor egg bank, Fairfax Egg Bank, provides a diverse selection of pre-screened, FDA-Compliant donors to help recipients build their families. It is one of the most reliable donor egg sources in the world. Fairfax Egg Bank originated as part of the fresh donor egg IVF program at the Genetics & IVF Institute (GIVF).
The Challenge
Fairfax Egg Bank faced a significant challenge in managing hundreds of donors moving through the highly detailed medical process. Each donor had multiple tasks to complete, each with different instructions and due dates. The existing system relied heavily on email communication between donors, FEB coordinators, and partnering clinics, leading to several inefficiencies:
Delayed Process: Slower donor progress meant reduced inventory for intended parents.
Complicated Task Management: Coordinators had to manually communicate instructions and deadlines.
Tracking Challenges: Monitoring donor progress and ensuring task completion was time-consuming.
High Administrative Overhead: The reliance on emails and paper/pdf forms resulted in wasted coordinator time and increased labor costs.
The Solution: A Smart & Streamlined Donor Mobile App (DMA)
To overcome these challenges, Liventus developed the Donor Mobile App (DMA)—a Progressive Web Application (PWA) designed to enhance efficiency, communication, and donor experience.
Key Benefits of the Donor Mobile App:
- Seamless Donor & Coordinator Communication – Real-time messaging and task management improve coordination.
- Mobile-Optimized UI/UX – A user-friendly interface allows donors to access information, complete tasks, and track progress effortlessly.
- Efficient Task Management – Coordinators can assign tasks, monitor donor activity, and streamline workflows.
- Secure System Integration – The app integrates with WordPress for content management and .NET portal applications for secure data handling.
By leveraging cutting-edge web technology, Fairfax Egg Bank now delivers a faster, smarter, and more intuitive donor management experience.
Implementation & Development Approach
The implementation of the mobile app followed a structured approach:
Discovery Phase:
Design iterations and workflow analysis optimized the donor journey.
Feature Prioritization:
Key functionalities identified and divided into development phases.
Agile Development:
A bi-weekly sprint methodology ensured the teams were synced at all times.
Key Integrations:
Docusign, Accuity and CRM were seamlessly integrated.
Key Features & Benefits
The Donor Mobile App introduced several critical features that enhanced efficiency and user experience:
Single mobile-friendly Application for Donors to:
– Access critical donor information
– View assigned tasks with clear instructions and deadlines
– Complete tasks directly in the app
– Communicate with coordinators seamlessly
Coordinator Portal Features:
– Assign and approve tasks
– Monitor donor progress in real-time
– Manage communications within the platform
Document Management:
– Process up to twenty digitally signed documents directly from the portal and DMA
Results & Measurable Impact
Reduced Admin Workload
Faster Donor Progress
Simplified Document Signing
